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Returns & complaints

We are not satisfied until you are. For this reason, we are constantly improving our services and products.

Returns

For all our non-food products, you have the right to consider your purchase for 14 days, which is the cooling-off period. Within this period you can return the product without stating any reasons, starting from the day you received the product. If you change your mind within the cooling-off period, we would like to receive notification of this by e-mail to let us know that we can expect the return of your order. The 14-day cooling-off period starts from the moment you receive the order.

The shipping costs, return costs and any associated risks are for your account. If the products are not returned in a proper condition, we cannot refund the amount of the products. This will be the case when:

·         The product has been used.

·         Not all stated products have been returned.

·         The product is damaged.

·         The parcel is lost/not received by us.

·         You have not sent us a return notification in advance by e-mail.

We will credit the amount as soon as possible.

Please note that the right of return does not apply to our cheeses. These are excluded from the right of return in the Distance Selling Act. Of course you can return the cheese if it was delivered wrongly or damaged. Please contact us by e-mail and send us pictures.

Complaints

Of course we understand the inconvenience if you should still have a complaint about your experience with our service or about our products. We therefore kindly ask you to contact our customer service. We will endeavor to respond to your complaint within 14 days of receipt. In the unlikely event that we need more time, we will notify you accordingly.

Please use our contact form to contact us.

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